A career in hotel management can be exciting, with opportunities to travel, develop leadership and management skills, and take on varied and interesting roles. The luxury hotel management group oversees the hotel’s operations and ensures that it is profitable. Their duties include everything from hiring and training employees to order supplies, cleaning rooms, selling meeting spaces, and entertaining guests.
When you think of hotel management, you probably think of the General Manager, Hotel Manager, Director of Sales, and other leaders who run the hotel on a daily basis. This gave rise to hotel management companies that now specialize in running branded hotels at all levels. This or a similar management structure can be found in almost every branded hotel today.
Hotel owners hire hotel management companies to handle all of the necessary operations and services that come with running a successful hotel. Day-to-day responsibilities typically include staffing, building maintenance, payroll, housekeeping, front-of-house, and marketing. Outsourcing hotel management allows hotel owners to focus on the real estate side of running a hotel while also benefiting from more efficient hotel operations management.
Hoteliers’ needs for hotel management companies will vary depending on the size, location, and amenities provided by the property.
What advantages does a hotel management company offer?
- A hotel management company typically has different responsibilities:
- Recruiting new employees, payroll administration, and HR systems and processes
- Budgeting, financial analysis, and reporting
- Front-of-house, building maintenance, housekeeping, catering, food and beverage, events, and any gym or spa facilities are all managed.
- Managing contractual relationships with suppliers and vendors, as well as payments.
- Ongoing property maintenance to keep the hotel in good working order and in compliance with safety standards.
- Managing revenue-generating activities such as room rate adjustments and special offers and promotions.
- Implementing marketing strategies and managing marketing and social media campaigns and presence, including online customer reviews and complaints
- Managing any onsite renovations or building work required to expand the property.
A hotel management company is unlikely to be involved in real estate discussions or issues, and it is unlikely to be involved in decisions about buying or selling hotel properties. There are numerous hotel management companies. Some hotels specialize in specific brands, while others specialize in specific types of hotels, such as luxury, spas, or golf resorts. There are also hotel management companies that specialize in specific geographic areas. So, whatever your particular interest, there is bound to be a hotel management company that can accommodate it.